BiltRx Notice of Privacy Practices
Effective Date: February 1, 2025

Your Privacy Matters

This Notice explains how we use, share, and protect your medical information. Please review it carefully.

Who We Are

BiltRx and its affiliated healthcare providers (“we,” “our,” “us”) are committed to protecting your privacy. We comply with the Health Insurance Portability and Accountability Act (HIPAA) and only use or share your Protected Health Information (PHI) when legally permitted or necessary for treatment, payment, or healthcare operations. PHI includes details that identify you and relate to your health, treatment, or payment for medical services.

How We Use and Share Your Information

1. Treatment

We share PHI with healthcare providers involved in your care to coordinate treatment. For example, if we refer you to a specialist, we may share necessary medical information.

2. Payment

Your PHI may be used to process billing, verify insurance, and collect payment for services provided.

3. Healthcare Operations

We use PHI for quality improvement, compliance, audits, and legal purposes necessary to maintain our operations and enhance patient care.

When We May Share Your Information Without Your Authorization

We may disclose PHI without your consent in situations such as:

• Legal and regulatory compliance: When required by federal, state, or local law.
• Public health and safety: To prevent disease, report adverse events, or assist with health oversight activities.
• Abuse and neglect reporting: If required by child welfare or adult protective services.
• Legal proceedings and law enforcement: In response to court orders, subpoenas, or legal investigations.
• National security and military: For intelligence, counterterrorism, or defense operations.
• Workers’ compensation claims: To comply with laws related to workplace injuries.

We follow all applicable privacy laws when making these disclosures.

When Your Authorization Is Required

Your explicit permission is needed to:

Use PHI for marketing or fundraising purposes.
Sell PHI to third parties.
Disclose psychotherapy notes unless legally permitted.

If you authorize a specific use, you may revoke your consent at any time in writing.

Your Rights

You have the right to:

Request restrictions on how we use or share your PHI (though we may not always be able to grant them).
Ask for confidential communications through alternative contact methods.
Access, inspect, and obtain copies of your medical records.
Request corrections to inaccurate or incomplete records.
Receive an accounting of certain PHI disclosures.
Request a paper copy of this Notice at any time.

Changes to This Notice

We may update this Notice when necessary. Significant changes will be posted on our website.

Breach Notification

If a breach involving your PHI occurs, we will notify you within 60 days with details and steps to protect yourself.

Filing a Complaint

If you believe your privacy rights have been violated, you may file a complaint with:

• BiltRx Privacy Officer at +1 800-581-2954 or care@skynbydesign.biltrx.com
• U.S. Department of Health and Human Services (HHS)

We will not retaliate against you for filing a complaint.

By using our website and services, you acknowledge that you have read, understood, and agree to these Terms of Use.